Returns Policy

Effective date: [To confirm: effective date]

Custom-made products

All Patchify Store patches are made to order from the artwork and specifications you provide and approve. Because they are personalised, custom-made items generally can't be returned simply because you've changed your mind. This doesn't affect your statutory rights where your order is faulty or not as agreed.

Our returns, reprints and refunds policy

[To confirm: Your full returns, reprints and refunds policy]

Faulty or incorrect orders

If your patches arrive damaged, faulty, or don't match the specifications you approved, contact us with your order reference and clear photos of the issue.

[To confirm: Time limit for reporting problems after delivery]

[To confirm: Remedies offered, e.g. reprint, partial refund or full refund, and who pays return shipping]

Order cancellations

[To confirm: Whether and when an order can be cancelled after confirmation, e.g. before production begins]

Colour and material variation

We match colours and finishes to your artwork as closely as the chosen material allows. Small variations between screen colours and thread, PVC, leather or sequin colours are normal and aren't considered faults. Natural materials such as leather can also show natural variation in grain and tone.

Your legal rights

Customers in the United Kingdom have rights under the Consumer Rights Act 2015. Customers in the United States may have rights under federal and state consumer laws. Nothing in this policy limits rights you have by law.

Contact us

If you have any questions about this policy, contact Patchify Store at contact@patchifystore.com or through our contact page.