Frequently asked questions

You send us your own design and tell us the patch type, size, quantity and options you want. Our team reviews your artwork, sends you a custom quotation, and once you confirm the order we manufacture your patches and ship them to your address.

No. Patchify Store only makes custom patches from designs supplied by our customers. The photos on our website show patch materials and finishes, not designs for sale.

Complete the quote request form: choose your patch type, upload your design, enter your size and quantity and choose your options. We'll review your request and email you a custom quotation.

Yes. Requesting a quote is free and you're under no obligation to order.

Message us on WhatsApp at +1 689-320-8076, email contact@patchifystore.com, or use the contact form on our website.

Your quotation depends on the patch type, size, quantity, number of colours, shape, backing and any special options. Because every order is different, we quote each request individually rather than using a fixed price list.

Minimum quantities can depend on the patch type and size. Enter the quantity you need on the quote form and we'll confirm in your quotation.

[To confirm: moq]

Once you receive your quotation, reply to confirm you're happy with it. Our team will then confirm your order details and next steps with you.

Accepted payment methods will be confirmed with your quotation. We don't take payment through the website.

[To confirm: payment methods]

On the quote form, drag your files into the upload area or click it to choose files from your device. You can upload up to 5 files, each up to 15 MB.

We accept PNG, JPG, JPEG, PDF, SVG and AI (Adobe Illustrator) files.

Vector files (AI, SVG or PDF) give the cleanest result. High-resolution PNG or JPG files also work well. Avoid very thin lines and tiny text at small sizes, and include colour codes if you need an exact match.

That's fine to start. Upload what you have and describe what you want in the instructions. Our team will tell you if a cleaner file is needed.

Yes. Reply to your quote confirmation email with your reference number and the changes, and we'll update your quotation.

Yes. You must own or have permission to use the artwork you send us, and it remains yours. We use it only to quote and produce your order.

Patches are made to the width and height you specify, in inches or centimetres. Our team checks that your design will be clear at that size and recommends adjustments if needed.

Embroidered gives a raised, classic look. Woven suits small text and fine detail. PVC is waterproof and modern. Leather gives a premium natural finish. Chenille is soft and varsity-style. Sequin adds sparkle. Not sure? Choose 'Not sure' on the form and we'll recommend one.

Depending on the patch type, we offer sew-on, iron-on, hook-and-loop and adhesive backings. Each product page lists the backings available for that patch type.

Production time depends on the patch type, quantity and complexity of your design. We'll include it in your quotation.

[To confirm: production time]

We currently accept orders from customers in the United States and the United Kingdom only.

Yes, we deliver to addresses in the United States. Shipping method, cost and delivery time are confirmed in your quotation.

[To confirm: shipping usa]

Yes, we deliver to addresses in the United Kingdom. Shipping method, cost and delivery time are confirmed in your quotation.

[To confirm: shipping uk]

Tracking details, where available, will be shared with you when your order ships.