Privacy Policy
Effective date: [To confirm: effective date]
Who we are
This website is operated by [To confirm: legal business name], trading as Patchify Store ("we", "us"). Our business address is [To confirm: registered business address].
Information we collect
- Quote requests: your name, email address, optional phone number, country, state or region, city, ZIP code or postcode, patch requirements, instructions, and the artwork files you upload.
- Contact messages: your name, email address, country and message.
- Technical information: your IP address, recorded with form submissions to protect the website from spam and abuse, and standard server logs kept by our hosting provider.
We don't use advertising or analytics cookies on this website. A single essential cookie keeps forms secure while you use them. [To confirm: Update this if you add analytics such as Google Analytics]
How we use your information
- To review your artwork and prepare your custom quotation.
- To communicate with you about your quote and order.
- To manufacture and deliver your order once confirmed.
- To protect our website against spam and misuse.
- To meet our legal and accounting obligations.
We don't sell your personal information.
Legal basis (UK customers)
Under UK data protection law (UK GDPR), we process your information to take steps at your request before entering into a contract (preparing your quote), to perform our contract with you, for our legitimate interests in running and protecting our business, and to comply with legal obligations.
Your artwork
Artwork you upload is stored privately. It's accessible only to authorised Patchify Store staff and used only to quote and produce your order. You keep ownership of your artwork.
Who we share information with
We share information only where necessary to fulfil your order or run our business, for example with our website hosting provider, email provider, production partners and shipping carriers. [To confirm: List your service providers, e.g. hosting company, email service, couriers]
International transfers
[To confirm: Where your business and service providers are located, and how data transferred outside the UK or USA is protected]
How long we keep information
[To confirm: Retention period, e.g. quote requests that don't become orders deleted after X months; order records kept for X years for tax purposes]
Your rights
UK customers have the right to access, correct, delete or restrict the use of their personal data, to object to processing, and to data portability. You can also complain to the Information Commissioner's Office (ICO).
US customers may have privacy rights under the laws of their state, such as the right to know, access, correct or delete personal information. We don't sell or share personal information for targeted advertising.
To make a request, contact us using the details below.
Security
We use secure connections (HTTPS), restricted administrator access with password protection, and private storage for uploaded files. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact us
If you have any questions about this policy, contact Patchify Store at contact@patchifystore.com or through our contact page.